Ensuring Safe and Secure Delivery of Your New Pet
At JJW Farm Sanctuary, we prioritize the safe arrival of your new animal companion. Our shipping process is designed to ensure that your purchase arrives healthy and happy. Here’s everything you need to know about our shipping policies and practices.
Shipping Options
Local Pickup:
We encourage local adoption whenever possible. You’re welcome to visit our sanctuary to meet your new animal in person before bringing them home. Our team will provide guidance on care and setup.
Domestic Shipping:
For those unable to visit us, we offer secure domestic shipping options. We partner with trusted pet transport services that specialize in the safe delivery of animals. Shipping costs vary based on your location and the type of animal.
Shipping Process
Preparation for Shipping:
Before shipping, each animal undergoes a thorough health check by our veterinarian to ensure they are fit for travel. We use specially designed, secure shipping crates that provide adequate ventilation and comfort during transit.
Health Documentation:
Your animal will come with all necessary health documentation, including:
- A health certification from our veterinarian
- Information on diet and care requirements
Tracking Information:
Once your animal is shipped, you will receive tracking information to monitor their journey. We will keep you updated on estimated delivery times.
Arrival and Settling In
Receiving Your Animal:
Upon arrival, inspect the shipping crate for any signs of distress. If your animal appears unwell, contact us immediately for assistance. Allow your new companion some time to acclimate to their new environment; it’s normal for them to be a bit nervous after travel.
Post-Arrival Care:
We provide a comprehensive care guide with tips on setting up their habitat, diet, and socialization practices. If you have any questions or concerns after your animal arrives, our support team is here to help.
Important Considerations
Weather Conditions:
We monitor weather conditions closely to ensure safe shipping. If extreme weather is forecast, we may delay shipping to prioritize your animal’s safety.
Age Restrictions:
We only ship animals that meet the necessary age requirements to ensure they are ready for the transition to their new home.
Refund Policy
At JJW Farm Sanctuary, we aim to ensure a satisfactory experience for our customers. Please review our refund policy below:
Refunds for Purchases
Third-Party Shipments: All shipments are handled by a trusted third-party service to ensure safe delivery of our birds and products.
90-Day Holding Period: Payments made for the purchase of our birds or products will be held for a period of 90 days. If no shipment has been made within this timeframe, customers are eligible for an instant refund.
Instant Refund Process: To request a refund, simply visit Request A Refund. You will need to provide:
- A valid ID card
- Proof of payment made to JJW Farm Sanctuary
Full Refund Guarantee: Once your request is submitted, your money will be sent back in full within 2 hours.
If you have any questions or need further assistance regarding our refund policy, please don’t hesitate to reach out to our support team.
Contact Us
If you have any questions about our shipping process or need assistance with your order, please don’t hesitate to reach out. Our friendly team is here to ensure a smooth and positive experience for both you and your new animal companion.
Thank you for choosing JJW Farm Sanctuary! We look forward to welcoming your new family member into your home.
