Request a Refund

At JJW FARM SANCTUARY, we strive to ensure your satisfaction with our animals, Reptiles and products. If for any reason you are not completely satisfied and wish to request a refund, please follow the steps outlined below.

Refund Policy

1. Eligibility: Refund requests can be made within 30 days of purchase since every deposit made is held for 90 days by third party payment gateway to ensure transparency. To qualify, the item must be in its original condition and packaging.
2. Non-Refundable Items: Certain items, such as perishable goods and opened products, may not be eligible for a refund. Please check the product descriptions for more details.
3. Proof of Payment: You will need to provide proof of payment to process your refund request.

How to Request a Refund

To initiate your refund request, please complete the form below. Make sure to include all required information so we can assist you promptly.

1. Fill out the form with your details.
2. Attach your proof of payment (invoice, receipt, etc.).
3. Submit the form.

Once we receive your request, our customer service team will review it and respond within 3-5 business days. If approved, your refund will be processed back to your original payment method. Depending on amount 2 hours will be enough for full refund.

Thank you for choosing JJW FARM SANCTUARY! Your satisfaction is our priority.